Terms of service

General Terms and Conditions – Naketano GmbH

§ 1 Scope of Application

These General Terms and Conditions (hereinafter "GTC") of Naketano GmbH (hereinafter "Naketano") apply to all contracts concluded between Naketano and consumers or entrepreneurs (hereinafter "Customer") via the online shop (hereinafter "Naketano-Shop") regarding goods or other services offered by Naketano. Any conflicting conditions of the Customer shall not apply, even if Naketano is aware of them and carries out the delivery without reservation.

§ 2 Conclusion of Contract

(1) The product and service descriptions presented in the online shop, as well as references to them outside the online shop (such as advertisements), do not constitute a binding offer by Naketano to conclude a purchase agreement, but merely an invitation to the Customer to submit an offer.

By placing an order via the integrated shopping cart system, the Customer submits a binding offer to purchase the offered goods from Naketano, incorporating these GTC. After sending the order, the Customer receives a confirmation email confirming receipt of the order by Naketano. This order confirmation does not constitute an acceptance of the Customer's offer by Naketano, but merely confirms receipt of the offer. A purchase agreement is only concluded when Naketano sends an order confirmation in writing or text form, delivers the ordered goods to the Customer, or requests payment or collects the purchase price from the Customer's bank account.

(2) Technical and design deviations from descriptions and information in brochures, offers, and written documents, as well as changes in performance, construction, and materials in the course of technical progress, are reserved without the Customer being able to derive any rights therefrom. Information provided by Naketano regarding the products (technical data, dimensions, etc.) is only approximate and indicative; it does not constitute a guaranteed quality unless the guarantee is expressly given in writing or text form.

(3) For deliveries to Switzerland, the purchase agreement is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 MWST). This entity also handles customs clearance, invoicing, and delivery in Switzerland. This service is included in the purchase price and any calculated shipping costs. To ensure smooth delivery to Switzerland, we inform you for transparency reasons that MeinEinkauf GmbH in DE-Konstanz (DE285677365) is also involved in the trade chain. This does not result in any further costs for the buyer.

§ 3 Cancellation Policy (Right of Withdrawal)

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Naketano GmbH, Alfredstraße 57-65, 45130 Essen, Deutschland, Telefax 0201/810996-11, email address: info@naketano.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any case not later than 30 days from the day on which you communicate your withdrawal from this contract to us, at your own expense. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

— To Naketano GmbH, Alfredstraße 57-65, 45130 Essen, Deutschland, Telefax 0201/810996-11, email address: info@naketano.de:   — I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service ()

— Ordered on ()/received on ()

— Name of consumer(s)   — Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date      ()

(*) Delete as appropriate.

Please send returns to the following address:

Naketano GmbH / FIEGE NOW

c/o FIEGE Logistik Stiftung & Co. KG

Wareneingang FIEGE NOW - Halle 2.1.

Sülzenbrücker Straße 7

99192 Apfelstädt